Straightforward subscription care
Refund Policy
You can cancel renewal at any time. Refund requests are reviewed fairly through Paddle, our Merchant of Record.
Last updated August 8, 2026
30-day request window
You may request a refund within 30 days of the relevant Studio Pro transaction. Submit the request with the purchase email, transaction or receipt reference, and a short explanation so it can be located and reviewed.
This policy does not reduce any mandatory consumer rights that apply where you live.
Cancellation and renewals
Cancelling in the billing portal stops future renewals and normally leaves Studio Pro available until the paid period ends. Cancellation by itself does not automatically refund a completed charge.
If you believe a renewal was charged after a valid cancellation, contact support promptly and include the cancellation confirmation.
How refunds are processed
Paddle receives and processes payment information as Merchant of Record. Approved refunds are returned by Paddle to the original payment method; bank processing time may vary.
Requests involving fraud, chargebacks, duplicate payments, or payment-method problems may be handled directly by Paddle buyer support.
Digital exports
Downloaded patterns and videos do not remove your right to ask for help. We may request details needed to reproduce an export failure and may offer a fix before or alongside a refund review.